Refund & Return Policy

Effective Date: 2-10-2025

At Ekumang.com, operated by Ekumang Upliftment Foundation, all purchases made on our website are non-refundable. Your contributions support our programs, including:

Education for underprivileged children
Care for stray animals
Empowerment of rural women through handmade products
Eco-friendly initiatives and community development

1. Why Refunds Are Not Provided

All funds received from product purchases or donations are used directly to support our charitable activities.
Issuing refunds could negatively impact our programs, beneficiaries, and financial audits.
Every purchase you make contributes to empowering communities and sustaining our initiatives.

2. Product Quality

We take great care to ensure that all products are of high quality.
Each item is handmade by women from underprivileged communities; slight variations in appearance are natural and part of the handcrafted process.

3. Order Issues

If an item is damaged or missing, please contact us within 7 days of delivery at [Insert Contact Email] with your order details and photographs of the issue.
We will review each case individually and may offer a replacement or alternative solution if appropriate.

4. Donations

All donations are final and non-refundable.
Donations are used to support the foundation’s ongoing programs and operational costs.

5. Contact Us

For questions regarding your order or concerns about products, contact us at:

📧 Email: hello@ekumang.org
📍 Address: Ekumang Foundation, Indra Camp, Block 28, Part 2, Trilokpuri, New Delhi, Delhi, 110091

Thank you for supporting Ekumang Upliftment Foundation and helping us make a difference in the lives of children, animals, and women in need.